One of the biggest problems I encountered while helping out with mom's care was the bills we had to pay. Because of the privacy acts, no one will talk to anyone who is not authorized. Mom was so forgetful, it was difficult to have her remember to call a credit card company and add my name. Sometimes she was compliant, but most of the time she would say, "Sandra, I can pay my own bills. Why are you trying to get them sent to you?"
Several times bills were never delivered to me. Then I pretended to be her on the phone to change it myself, because she would not cooperate. For some reason she was always paranoid and thinking we were taking her money. FYI-If you ever want bills sent to you, memorize these answers:
- Their social security number
- The account number and the 3 or 4 digit security number
- Their date of birth
- Answers to their secure questions, like: Where were they born? Mother's maiden name etc.
- Their address (might seem simple, but remember if they moved you need to know it)